Your use of the website www.nelsonhoney.co.uk for purchasing or ordering any products from Nelson Honey (UK) Limited (“Nelson Honey”) creates a legally binding contract between you (“the customer”) and Nelson Honey subject to the following terms and conditions:

1. Payment

1.1 Payment for products must be made in accordance with Nelson Honey’s payment policy, payment methods will be presented at the time of purchase. Nelson Honey retains title to the products purchased until it has been paid in full.

2. Pricing

2.1 Nelson Honey will use its best endeavours to ensure prices stated on its website are accurate but if pricing errors occur Nelson Honey will not be bound by the incorrect pricing and it reserves the right to cancel the purchase order.

2.2 All orders are in GB pounds sterling.

3. Liability

3.1 Subject to your rights under the Consumer Rights Act 2015 Nelson Honey will not be liable for any:

(a) Warranties, conditions and representations whether expressed, implied, statutory or otherwise, relating in any way to the website, your use of the website and information on it, products supplied, offered to be supplied or advertised or accessed through the website; and

(b) Liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage), costs and expenses suffered by you or claims made against you arising from or in connection with your use of the website and the information, products supplied, offered to be supplied or advertised or accessed through this website for any reason whatsoever. Nelson Honeys maximum aggregate liability for any products supplied to you whether in contract, tort, or otherwise shall in no circumstance exceed the amount paid by you to Nelson Honey in respect of the product including any amount paid for delivery.

(c) You agree that if any product has been acquired for the purpose of a business, the provisions of the Consumer Rights Act 2015 are excluded in relation to those products.

4. Addressing

4.1 If a product is found to be misaddressed by Nelson Honey then Nelson Honey shall be responsible for the re-delivery, replacement or refunding of the product. If the customer is found to have given an incorrect or insufficient address then Nelson Honey will not be liable to refund or resend the product and any responsibility for correcting the delivery will be borne by the customer.

5. Cancellation of Orders

5.1 Nelson Honey reserves the right to cancel orders for any reason or to cancel a purchase agreement after order confirmation, including (without limitation) where Nelson Honey believes the order to be fraudulent or constitute a misuse of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If Nelson Honey cancels your order it will not be liable for any resulting damages or costs suffered by you provided however if payment has been made payment will be refunded where appropriate.

6. Duties and Taxes

6.1 For any orders shipped outside of the UK the customer is the importer of record and will be responsible for all customs import duties, sales taxes and similar statutory charges.

7. Stock Availability

7.1 All items sold through Nelson Honey’s website are subject to availability and Nelson Honey reserves the right not to accept or cancel any order for any products that are out of stock. Goods delivered may differ to the product images presented on this website.

8. Copyright and Trademarks

8.1 The contact on this website remains the property of Nelson Honey and may not be modified or altered or made available to any third party website without the consent of Nelson Honey.

8.2 Nelson Honey, Royal Nectar, and Nectar Ease are registered trademarks of Nelson Honey and no party is authorised to use those trademarks in any manner or form without the prior written consent of Nelson Honey.

9. Delivery

9.1 Nelson Honey will make every reasonable and practicable effort to ensure that delivery timeframes given are accurate. Nelson Honey shall not be liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated timeframe.

9.2 It is the customer’s responsibility to ensure that product ordered through the Nelson Honey website can legally be sent to the delivery address (i.e. there are no restrictions on the importation of certain products/ingredients within a country or region) and Nelson Honey does not accept responsibility if the product is held, destroyed or stopped by overseas’ customs departments. The customer accepts all liability and responsibility for the product and all costs that may incur. By proceeding with the order, you will not be eligible for a refund for the product or shipping costs and/or compensated for any costs associated with this product.

10. Special Offers

10.1 Special offers and deals on this website are only valid for as long as they are displayed unless expressly stated otherwise.

11. Communications

11.1 By purchasing products from Nelson Honey you consent to receive electronic communications from Nelson Honey which may include account status updates, order status updates, promotional and marketing material.

12. Link Sites

12.1 This site may contain links to other websites operated by third parties Nelson Honey is not liable for those sites or any content or information that such sites contain.

13. Returns

13.1 Returns are accepted by the discretion of Nelson Honey (UK) Ltd. The product must be returned for review before a refund is processed. Postage for return items will be not be compensated and is at the buyer’s expense. The product must be unopened and unused due to the nature of products sold by Nelson Honey (UK) Ltd.


1. Information Collection

1.1 Nelson Honey collects information about you through our website in an effort to improve your shopping experience as well as to communicate with you about our products, services and promotions. WE DO NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR COMMERCIAL GAIN.

2. Security

2.1 Nelson Honey uses reasonable endeavours to ensure this website, and any transactions conducted on it, are secure. However, you acknowledge that the security of information and payments transmitted via the Internet can never be entirely secure or error-free. Nelson Honey will not be liable for any damages suffered due to failure, delay, interception or manipulation of electronic communications by third parties on any computer program (e.g. those used for transmission of viruses).

3. What We Collect

3.1 We may collect the following information:

(a) Name;

(b) Contact information including email and physical address;

(c) Geographic information such as postcode;

(d) Purchase history;

(e) Telephone number;

(f) Other information relevant to customer surveys and / or offers.

(g) IP address

4. Data Retention

4.1 We will retain your information for as long as your account is active or as needed to provide you with services or products. If you wish to cancel your account or request that we no longer use your information, please contact us. We will retain and use your information as necessary to comply with our legal obligations to resolve disputes and to enforce our agreements.

4.2 We will generally never give, lease, sell or otherwise disclose your personal information to any third parties except to comply with the law and to enforce our terms and conditions or to protect the rights, property or safety of Nelson Honey, our users, or others. We may, however, share or store your email address and other basic information with any of our third parties business partners including marketing, advertising and research companies in data and analysis. We will only do this with reputable organisations who are acting directly on our behalf to improve the products or services we offer you and not for any other purpose (and not to promote their own products and services directly to you).

5. Links to Other Websites

5.1 Our website may contain links to other websites of interest, however, once you have used these links to leave our site you should note that we have no control over that other website and therefore cannot be responsible for the protection and privacy of any information which you provide while visiting such sites. You should always exercise caution and look at the privacy statement applicable to the website in question. You may request details of personal information we hold about you under the Data Production Act 2018, a small fee may be payable.

5.2 If you believe any information we hold is incomplete or incorrect please advise us as soon as possible and we will promptly correct any incorrect information.